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Tips & Tricks by Ken Raddon

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Post by Mo Wed Sep 24, 2014 10:19 pm

Didn't remember seeing the first one from Ken so I thought I would add them to the video gallery

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Post by Ken Raddon Thu Sep 25, 2014 7:11 am

Well I must say that is one handy fellow to have around.

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Post by Mo Thu Sep 25, 2014 7:12 am

He sure is
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Post by Rainbow Rider Thu Sep 25, 2014 12:07 pm

I love these kind of threads. Having had several truck mounts and trucks over the years I've made changes to make my cleaning life easier. One of the best was using a motorized suction hose reel. It takes more effort than a person might think to put hose back on the reel after a long day. I love a live pressure hose on a reel also. The last truck I ordered is a Chevrolet 3/4 ton express van with the access package. Bat wing type doors open up on both sides so you have access to sprayers, spotters, etc. etc. without having to climb inside the van. They can be opened for great cross ventilation. The older you get the more you appreciate convenience and comfort.

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Post by Rainbow Rider Sat Sep 27, 2014 3:45 pm

I love using a hole glide. I like to customize it for edge cleaning. The ones Joe sells have a shallow slot on each end to help suck in debris along the wall. I like to cut a slot from the edge to the first hole. Usually about half and inch or less. The open slot has tremendous air flow and will pick up debris up to an inch away. If you have a little over spray at the edge of the wand it will suck that in also.

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Post by Mo Mon Sep 29, 2014 6:38 pm

Rainbow did you purchase the automatic reel or did you make a motor for it yourself? Those electric wheels are so expensive.
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Post by Rainbow Rider Mon Sep 29, 2014 6:58 pm

I purchased it. Worth Every Penny! My first hose reel was home made out of plywood. It would hold 250 ft. Used it for years. When you're first starting out you always try to save money. Used to coil up pressure hose, garden hose, and suction hose. You're never to old to learn.

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Post by Mo Mon Sep 29, 2014 7:02 pm

No shoot out of plywood. I'm surprised it lasted that long.
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Post by Davey Cracker Mon Sep 29, 2014 7:13 pm

I'd love to see that plywood real!.......sounds like something out of the Flinstones/!! dancing
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Post by Rainbow Rider Mon Sep 29, 2014 7:16 pm

I painted it white! Lasted for years. Actually made two of them. The first one went with my first TM when I sold it.

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Post by Rainbow Rider Thu Oct 02, 2014 4:09 pm

A lot of carpet cleaning is show and tell. I like to take two things in my everyday work clip board. A three by three piece of carpet and a six inch long piece of plastic tubing.
I use the carpet to explain to the customer how carpet is made. "It's like a sandwich. The face yarn is sewn into the primary backing, then a layer of glue is added, and finally the secondary backing". It helps them to understand that little to no air gets sucked through the carpet during the cleaning process. It's more of a "shearing action" which I demonstrate with my hand. The carpet backing is beyond the reach of carpet cleaning equipment. Dirt and spills still find their way into the "sandwich" and can wick up during the drying process.
I take the shinny plastic tubing and sand one half. I then have a simple tool to explain what happens as carpet ages. The fibers start out nice and shinny but over time and use the fibers get scratched, scuffed and nicked and are now dull. "It's like you took a piece of sandpaper to the hood of your new car. I don't care how much you wash it it's never going to look new again." If you hold the tube up to a wall they can see how the dull half looks dirty. "That's why traffic lanes can still look soiled even though they're clean" Preventative medicine is always the best.

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Post by milspec6 Thu Oct 02, 2014 4:20 pm

I am about to order my new reel and I have to admit, the price for the automatic version is a bit intimidating.

Is an electric reel really worth the extra $800?
Is it more difficult to pull the hose off the reel on an electric?

Rainbow...love the way you have chosen to educate the customer. I think educating the custy is something that we need to do far more of in this industry. Does a doctor explain the surgery....mechanic explain the repair? Why shouldn't we then?
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Post by Rainbow Rider Thu Oct 02, 2014 4:47 pm

B all means order the electric. You'll get years of use out of it long after you've forgotten the cost. Plus it's deductible! The hose comes off a little slower but the up side is when you stop pulling the reel stops. No more hose unreeling itself on the ground.

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Post by Mo Thu Oct 02, 2014 5:06 pm

Great explanation rainbow and when can use props to explain it they're less likely to think your blowing smoke.

With all the brain power we have on this forum i know we can build one for a lot less than 800.00 but if a reel can make it easier and quicker to do your job 500.00 is probably a bargain. They young cleaners on the forum probably think we're a bunch of wussies complaining about reeling hoses Very Happy
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Post by milspec6 Thu Oct 02, 2014 6:13 pm

It isn't the rolling up the hose that I hate, it is the snow and ice covered hose sliding through my hands loading that reel in the winter that I hate.

I'm convinced....auto reel it will be, thanks for the nudge! Very Happy
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Post by Davey Cracker Thu Oct 02, 2014 6:14 pm

milspec6 wrote:
Rainbow...love the way you have chosen to educate the customer.  I think educating the custy is something that we need to do far more of in this industry.  Does a doctor explain the surgery....mechanic explain the repair?  Why shouldn't we then?

I always educate my customers, if anything too much. But I do think it's what gets me the job a lot of times when giving a quote, to a person I've never done work for before........and sharing your knowledge gives them confidence in you.

I actually enjoy doing it, and in most cases I think they enjoy learning stuff like why spots return a week after they spot clean them or when they've had other cleaning companies do it in the past.
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