Latest topics
» RX20 for sale by ACE Services Mon Jun 10, 2019 12:25 pm
» So has this forum too, went the way of extinction too?
by Mo Wed May 01, 2019 9:13 pm
» Roll call....
by ACE Services Sat Apr 06, 2019 4:59 am
» New moves for business 2019
by ACpower1 Tue Feb 19, 2019 12:48 am
» Government shutdown
by ACE Services Tue Jan 22, 2019 5:35 am
» Stepped back in time
by Mo Mon Jan 21, 2019 11:47 am
» .....Christmas ever
by Mo Mon Jan 21, 2019 11:46 am
» have you ever use dyson for cleaning ?
by milspec6 Mon Dec 17, 2018 10:22 pm
» Water Heater
by Mo Mon Dec 17, 2018 8:31 pm
» anyone have an idea of why...?
by milspec6 Fri Dec 07, 2018 11:03 pm
» I don't know squat
by Matt; My carpet cleaner Wed Dec 05, 2018 11:14 pm
» what would you charge
by Mo Sun Dec 02, 2018 8:01 am
» Frozen cleaning for practice
by milspec6 Wed Nov 21, 2018 9:33 pm
» for the Holidays........
by Matt; My carpet cleaner Tue Nov 20, 2018 9:20 pm
» Pricing....ouch
by milspec6 Sat Nov 17, 2018 8:37 pm
Difference in customers
4 posters
Page 1 of 1
Difference in customers
Its funny how the way you advertise attracts the customer you were advertising to. When I was running specials to get customers to try and get my name out there I realized even though the price was very good for "Them" they still tried to get lower rates and deals. They were quick to say okay thanks! and it was over.....When I got busy with these rates I started to try and slow down my work with higher prices.....It didn't work, so, I realized it was just my price offering that was causing this...I did want to attract and create a buzz and it did work for me....but now I see that I could have done the same thing with a different approach. price drops aren't work generators! quality work is! I gave a quote just this morning and the carpets will need my attention so I priced at .40....she said great and with your quality it saves me buying new right now....she then asked me about Scotch-guard. its nuts!
So the cheaper customer essentially forces quality away and chases the so called bargain regardless of the caliber...as long as they spend just a little they win.....with carpet that still dirty and wet for three days.
So the cheaper customer essentially forces quality away and chases the so called bargain regardless of the caliber...as long as they spend just a little they win.....with carpet that still dirty and wet for three days.
Devon07- Expert & Trusted Member
- Posts : 1912
Join date : 2015-04-02
Age : 59
Location : Oklahoma
Re: Difference in customers
Exactly.
This is why I don't show up for less than 200 bucks, unless they are a good client that just needs something refreshed.
Besides, I don't want to do something unless I am giving it my best. MY name is on that work.
This is why I don't show up for less than 200 bucks, unless they are a good client that just needs something refreshed.
Besides, I don't want to do something unless I am giving it my best. MY name is on that work.
Freemind1- Senior Member
- Posts : 1282
Join date : 2013-09-20
Re: Difference in customers
I agree with that approach and always strive for it....even says so on the van, quality over quantity.
I'm not sure about the Scotch-Guard part, but I don't want to start that fight again, so I will walk away from it.
I'm not sure about the Scotch-Guard part, but I don't want to start that fight again, so I will walk away from it.
Re: Difference in customers
The guard is not something I push...honestly! I even tell my customers that...I do like it myself and use it at my house....they buy it after hearing that usually. My point was an up sale anyway.
Devon07- Expert & Trusted Member
- Posts : 1912
Join date : 2015-04-02
Age : 59
Location : Oklahoma
Re: Difference in customers
I could not agree more, higher end clients are generally easier to deal with, the exception is the super rich ones, sometimes they can be a little hard, especially the ones with white wool wall to wall carpets with red wine stains, they can expect perfection which is always the goal but cleaning stains are always 50 - 50, people lie on what they put on that stain before we show up.
I like the upper middle class, they are super easy and fun to deal with most of the time.
I like the upper middle class, they are super easy and fun to deal with most of the time.
dp1- Moderator
- Posts : 3966
Join date : 2013-09-19
Location : california
Re: Difference in customers
Yes!...me too DP...but the middle class are the hardest workers and good people to work for....makes it harder for me to not cut a little slack. The rich people can be cool but generally they have the attitude of cutting your price and when that happens i bid it to leave.
Devon07- Expert & Trusted Member
- Posts : 1912
Join date : 2015-04-02
Age : 59
Location : Oklahoma
Similar topics
» Actually charging customers more $$$$
» New customers complain
» Will you bill customers?
» Waiting for customers.
» A tip for your cat owning customers
» New customers complain
» Will you bill customers?
» Waiting for customers.
» A tip for your cat owning customers
Page 1 of 1
Permissions in this forum:
You cannot reply to topics in this forum
|
|