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complement s

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complement s

Post by Matt; My carpet cleaner on Fri Apr 22, 2016 6:08 pm

So I just cleaned a bedroom and master bathroom with pet urine and human urine for a lady whose mother had just passed away. Some of the family members were hesitant about the amount that I charged. But I told her I feel confident in the products that I used. I sprayed with Miracle and the master bathroom foamed up! I just got off the phone with her, and she said that with all they had to deal with with the passing of her mother that her experience with me and the service that I provided gave her Joy! I was speechless

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Re: complement s

Post by Davey Cracker on Fri Apr 22, 2016 6:31 pm

I'm saddened when I don't see that "hesitant" look, because it usually means I didn't quote that customer a high enough amount! laughing

It happened today, on a $870 job. Sad

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Re: complement s

Post by milspec6 on Fri Apr 22, 2016 6:37 pm

Sometimes you get to be a hero....one of the perks to this industry.
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Re: complement s

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