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How would you approach this?

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How would you approach this?

Post by Mo on Thu Mar 30, 2017 9:33 pm

I cleaned a carpet last August and received this email. It was for a renter, I cleaned the carpet and tile no pet damage?

'This may be an odd request but we were hoping that maybe you can supply a written statement saying this carpet is old and is unsafe and unhygienic. We are trying to get the carpet replaced but the landlord says he wants something saying it needs to be replaced for those reason. We have a 4 and 1/2 month old who will start crawling soon and I don't even feel comfortable on this carpet, I don't want her to be subjected to it.

Thank you! '
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Re: How would you approach this?

Post by milspec6 on Thu Mar 30, 2017 10:13 pm

When I cleaned for all those apartment complexes, I used to get emails like that every month. What is happening is that renter is trying to break their lease, it isn't about new carpet at all. They want you to say that the apartment is in a unhealthy condition so that they can withhold their rent and hopefully be let out of the contract.

You don't want any part of this, refer them to the health department for advice. If the landlord asks for your opinion, that would be a different matter, but not the tenant.
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Re: How would you approach this?

Post by dp1 on Fri Mar 31, 2017 8:12 am

Here's how I would approach this :
1. He / she emailed you, that says that he / she is an Internet person, you don't want to just dismiss him / her, or he / she will go to your yelp page quick and give you an unfavorable review.
2. That being said, I would reply and just say " since it's been 7 months or so since I cleaned it last, I would need to inspect the carpets first and my first availability to go and inspect is about 6 weeks from now, would you like to schedule an inspection appointment ?"
3. Most likely you would've brushed her off at this time, but if you get a reply saying "yes" then just schedule it and take a look at it and just tell him / her that this carpet can be cleaned and that you won't be able to give the landlord that letter since you would be lying if you do.
4. If he / she is upset then, just let him / her know that you can clean it for half price ? I do that sometimes to avoid unfavorable review that can be a headache, yes you can contact Yelp or AL and ask them to take the review off but it's 50 - 50 chance for them to take a review off, especially with Yelp, most likely they won't.

Sometimes I wish everyone would live a normal life and act normal, and these crap wouldn't have happened and the world would've been a better place.
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Re: How would you approach this?

Post by milspec6 on Fri Mar 31, 2017 8:48 am

I can see your point Dp, you might have to protect your internet reputation on this one. The problem is that a carpet cleaner is not the expert to decide this matter. We know if a carpet can be cleaned, but are we the health code experts?

Ask her to have the landlord give you a call. If the landlord asks for your advice, give it gladly, but if they don't, advise her to call the Health Dept.
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Re: How would you approach this?

Post by Matt; My carpet cleaner on Fri Mar 31, 2017 9:35 am

I would reply:
Since I have a working relationship with the landlord; IF I deam the carpet worn out and make a written statement regarding that; i could lose work here. I don't want to lose a customer because they end up having to spend a bunch of money.
It would be best if you contacted a 3 rd party carpet cleaner for this inspection.
....
OR say something along those lines.

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Re: How would you approach this?

Post by milspec6 on Fri Mar 31, 2017 12:12 pm

Matt, has the best answer...that sounds like the right move. There is no reason to risk losing a client by getting in the middle of the matter.

There is also the argument regarding the carpet itself. Worn out is something you can't fix, but unhygienic? Isn't that exactly what we do, restore the carpet to a healthy condition via hot water extraction and maybe a peroxide base to our chemistry? It sure is, so a good cleaning before baby starts crawling around is probably a good idea.

You play this correctly, you should get a job out of it.
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Re: How would you approach this?

Post by Freemind1 on Fri Mar 31, 2017 8:28 pm

I'm sure in order for your opinion to hold up someplace like court, Mo, you'd need to hold some type of certification to be a carpet inspector.

I'd simply tell them IF they require that type of statement, they will need to hire someone certified to say that. If they think it's unhygienic, then they should hire you to clean it. It IS afterall, their responsibility to keep it clean.

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Re: How would you approach this?

Post by Mo on Fri Mar 31, 2017 8:42 pm

Thanks for the advice guys.

My advice to him was to vacuum 2-4 times a week and clean at least one a year if he think its unsafe and unhygienic. He said he just wants it replaced.

I agree with you guys I am not qualified to make a determination if this carpet is unsafe and unhygienic.

If the carpet had cat or dog urine I might be able to help but not just because the carpet has some stains and is old.

Its a tough one cause the renter spent over 700.00 to clean the tile and carpet before he moved in. I guess he is going to have to make decision weather he wants to renew his lease this August.




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Re: How would you approach this?

Post by dp1 on Sat Apr 01, 2017 10:05 pm

This is funny because I had a customer called me earlier and told me that he's a landlord and his tenant had used us a few times and had told him that we told the tenant they have mold issues Shocked
I had to explain that if we had made that kind of statement, it would've been with a word "might" in that statement, I told him that we are not mold expert nor we carry mold test kit, somewhere down the line there is misunderstanding, most likely on the tenant side.
At the end all is well but it's lesson learned, we need to make sure next time to repeat and clarify the word "might" when we see signs of mold / mildew.
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Re: How would you approach this?

Post by Freemind1 on Sun Apr 02, 2017 6:58 am

It wouldn't be a hard decision for someone with common sense Mo. If THEY had to clean the place before they could move in, and the landlord refuses to replace old carpet because he is cheap, then why would you want to rent from someone like that?

OR, perhaps, these folks are just a PITA too.

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Re: How would you approach this?

Post by Mo on Sun Apr 02, 2017 7:40 pm

Yeah its a battle that I don't want to get in the middle of Freemind.

Really weird DP. I just received an email from a PM regarding mold in bathroom left by a tenant. Yup its that time of the year
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Re: How would you approach this?

Post by milspec6 on Sun Apr 02, 2017 9:28 pm

That makes me laugh "Mold in a bathroom" since there isn't a bathroom in America that doesn't have some.
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Re: How would you approach this?

Post by Mo on Mon Apr 03, 2017 6:48 pm

I can just picture the PM telling the tenant they will not be receiving their deposit cause they left mold in the bathroom Very Happy
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Re: How would you approach this?

Post by dp1 on Tue Apr 04, 2017 3:09 pm

Mo, That will NEVER happened in the most sue happy state in the US laughing
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Re: How would you approach this?

Post by steamprony on Tue Apr 04, 2017 10:22 pm

Do an inspections, then suggest anything. If cleaning can make it work, good. If not, you can suggest for replacement.

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Re: How would you approach this?

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