Latest topics
» Expansion of services.
by Freemind1 Yesterday at 9:35 pm

» So I bought a......today
by Matt; My carpet cleaner Yesterday at 8:18 pm

» Going back in time
by Mo Yesterday at 8:16 pm

» That's a shame
by Matt; My carpet cleaner Yesterday at 7:59 pm

» Trying to get on the forum
by Mo Mon Oct 15, 2018 9:40 pm

» Log in problems
by Mo Mon Oct 08, 2018 12:48 pm

» Scaring a Millenial.....
by milspec6 Sun Sep 23, 2018 9:09 pm

» Worst experience ever
by milspec6 Thu Sep 13, 2018 3:43 pm

» The real problem with telemarketers
by dp1 Thu Sep 13, 2018 2:16 pm

» Stair wands
by Matt; My carpet cleaner Sat Sep 08, 2018 2:10 pm

» Labor day????
by Matt; My carpet cleaner Wed Sep 05, 2018 8:50 pm

» Calling Mr. Wonderful
by dp1 Wed Sep 05, 2018 8:09 pm

» I’m humiliated !
by dp1 Fri Aug 31, 2018 1:55 pm

» Good used parts
by ACE Services Thu Aug 30, 2018 6:08 pm

» It's been a while !
by milspec6 Thu Aug 30, 2018 5:45 pm


Watch those free spotters

Post new topic   Reply to topic

Go down

Watch those free spotters

Post by milspec6 on Thu Jun 01, 2017 2:38 pm

I just cleaned for a lady out in the rural areas and she told me the horror stories about her last cleaner. One of her biggest complaint was that the free spotter he gave her made the pet odors worse and actually left a bad stains behind.....it turned the spots blue.

He also told her that he makes it himself, so she decided that he must not know what he is doing with chemicals. I looked at the bottle, he didn't make it himself, it was the typical give away that people have their company name attached to.

In this case, that cleaner's freebie just cost him a $375 ticket and 4 of her neighbor referrals which are now booked for mid-month. They are not always a good idea, but if you choose to give them out, at least teach them how to use it and don't tell them you made it when it clearly isn't the case.

No sense in shooting yourself in the foot over such stupid things.
avatar
milspec6
Moderator
Moderator

Posts : 10046
Join date : 2013-09-21
Location : Nebraska

http://castledefendersllc.com

Back to top Go down

Re: Watch those free spotters

Post by dp1 on Fri Jun 02, 2017 10:18 am

I would guess she must've used some other store bought spotter on the stains first ? Or the pet had eaten a blue crayons without her knowing ? Anything is possible with customer's complaints especially the one that has a habit of spraying spotters on the carpets.
avatar
dp1
Moderator
Moderator

Posts : 3966
Join date : 2013-09-19
Location : california

Back to top Go down

Re: Watch those free spotters

Post by milspec6 on Fri Jun 02, 2017 11:42 am

I am sure that you are right about that Dp, but it was her conclusion that gets a cleaner into trouble. To her, that free spotter was the problem and you don't get to be there to refute it. She just fired her cleaner over it and he will never know why?

I just don't see the value in those freebies.
avatar
milspec6
Moderator
Moderator

Posts : 10046
Join date : 2013-09-21
Location : Nebraska

http://castledefendersllc.com

Back to top Go down

Re: Watch those free spotters

Post by dp1 on Fri Jun 02, 2017 1:57 pm

Yeah that's very true, I wonder how many customers I lost because of those free procyon spotters I gave out, lol.
avatar
dp1
Moderator
Moderator

Posts : 3966
Join date : 2013-09-19
Location : california

Back to top Go down

Re: Watch those free spotters

Post by milspec6 on Fri Jun 02, 2017 4:16 pm

Hopefully none, but we all know how strange customers can be. I am always afraid that I am going to lose them if their pets don't like me, so I spend a lot of extra time making sure that they do.
avatar
milspec6
Moderator
Moderator

Posts : 10046
Join date : 2013-09-21
Location : Nebraska

http://castledefendersllc.com

Back to top Go down

Re: Watch those free spotters

Post by ACpower1 on Sun Jun 04, 2017 10:55 am

the only spotter I like giving out is diluted encap solution with maybe a tiny bit of oxygen in it, which is prob dead by the time they use it lol

encap solution will never get you in trouble
avatar
ACpower1
Expert & Trusted Member
Expert & Trusted Member

Posts : 2492
Join date : 2013-11-01
Age : 34
Location : Seattle, WA

http://www.hydracleanNW.com

Back to top Go down

Re: Watch those free spotters

Post by milspec6 on Sun Jun 04, 2017 3:23 pm

No it will not, but it will not be of much value either as all most customers can do is scrub and run. I do agree though, at least it will not cause you to lose customers from a chemistry mistake.
avatar
milspec6
Moderator
Moderator

Posts : 10046
Join date : 2013-09-21
Location : Nebraska

http://castledefendersllc.com

Back to top Go down

Re: Watch those free spotters

Post by dp1 on Mon Jun 05, 2017 8:30 am

Well it can bite you still if the customer use that spotter right away after you left on his / her $ 50,000 persian rug Shocked
avatar
dp1
Moderator
Moderator

Posts : 3966
Join date : 2013-09-19
Location : california

Back to top Go down

Re: Watch those free spotters

Post by milspec6 on Mon Jun 05, 2017 8:36 am

That is a good point Dp and now that I think about, many encap products also contain optical brighteners so uneven usage could do the same thing as "resolve" by leaving little bright halos on a carpet.

Might be better off leaving them a coupon or something....maybe an autographed head shot?
avatar
milspec6
Moderator
Moderator

Posts : 10046
Join date : 2013-09-21
Location : Nebraska

http://castledefendersllc.com

Back to top Go down

Re: Watch those free spotters

Post by Mo on Mon Jun 05, 2017 6:06 pm

I just saw some residue left behind with folex. I usually don't see that with that product. She probably dumped a whole bunch in there or used a couple of things

Its funny how customers think that the carpet is clean in those spots. " I just need you to get the carpet as clean as the spots I have all over the carpet" Very Happy
avatar
Mo
Administrator
Administrator

Posts : 6647
Join date : 2013-09-19
Location : Arizona

http://www.thecleanerslounge.com

Back to top Go down

Re: Watch those free spotters

Post by Sponsored content


Sponsored content


Back to top Go down

Back to top


Post new topic   Reply to topic
 
Permissions in this forum:
You can reply to topics in this forum