FedEx did it to me again

I have a really cool guitar project on the way from New Jersey. It used to belong to the guitarist of a well known local band and I am going to restore it and locate the owner. Just sounds like a great Holiday adventure...at least if he wants it back, I don't know the whole story yet.

Anyway, I have been viewing the tracking information every night in anticipation as if it was Santa himself flying in form the Pole. Last night it was still a few States away and had an expected delivery date of Tuesday. Well, the door bell rings this morning while I was upstairs in my office and since I wasn't expecting anyone, I walked over to look out the window.

There we go again, the FedEx driver is already jogging back to the truck with a package. I ran downstairs and out the front door, but he was already gone. I checked the slip he left on the door and ran the tracking number.....yup, the damn guitar!!!!

Now it is going to sit in the warehouse until Tuesday since they don't deliver to residential on Mondays....hopefully, without getting smashed up.

No offense Mo, but I am really done with FedEx delivery. The tracking doesn't get updated and the drivers really don't seem to want to deliver to residential. I know the drivers are sort of subcontractors who buy their own trucks, so the sooner they finish the route, the sooner they get to go home, but this is just unacceptable.

I may just be ranting for nothing, but if you can't be bothered to at least wait long enough to press the doorbell twice, then you don't offer any customer service.

I'd have to somewhat agree with you on this, my UPS driver is awesome, he's always the same guy, well unless if he's off of course, when I used to live a block from here ( Condo / townhouse style ) he left a few cases of scotchgard which I was pissed off about and called UPS and complained, I didn't know him then, but after that we moved and he always left packages for me inside my side gate, I offered to clean his carpets for free cause he has a kid that has asthma.
My fedex drivers are always different person, they were mostly nice but they don't seems to remember which door bell in my home that works, good thing they always attempt to re deliver the next day, up to 3 times.
Sorry Rob, that sucks.

My son was working back east. Studio apt. They wouldn't even knock. Just a note, signature required, not at home.
2x on the same package.
2 uninsured packages stolen. Insured one, not.

Ahh man that sucks Rob and no offense taken. If you have the option choose UPS for delivery instead.  It doesn't seem like that driver has the patience to wait till you answer the door. The real ass hole drivers are the one that say they attempted delivery but really didn't.

In the future if something is coming FedEx find out what the delivery date is and make sure you leave a note on your door stating, Fed Ex driver I authorize you to leave package and sign it.

For now I would put that "Sorry we missed you" door tag back on with the OK to leave package unless your afraid of the package getting ripped off.

But then again I haven't worked at fedex in over 15 years so I may not know what the hell Im talking about

The problem is that it isn't just this driver.

We get a ton of deliveries at the power plant from just about every courier you can think of. The FedEx guys are always very impatient and like to complain to the boss that they were made to wait for 30 minutes....the surveillance cameras show it at 3 minutes.

I just think the use of subcontracted drivers is a bad policy these days. They should pay them by the number of packages delivered.....that might encourage them to make a better effort than the "counting coup" method they employ now of only feeling the need to touch your door.

I wasn't even expecting the guitar until Tues / Wed in the first place, so nothing really changed except that I had the rug pulled out from under me again. Just knowing that I could of had the project on the bench right now irritates the heck out of me.

I got up after only a 3 hour nap last night to make certain that I was going to receive my guitar today. I had my window open so that I would hear every vehicle pull up this time instead of relying on the door bell.

I never heard the truck as he parked 1/2 a block away up the street and carried the box to my door, but this time, he not only rung the doorbell....he rung it twice AND waited!!

Turned out to be a different driver on the route and not my Jessie Owens ninja I normally see....or don't see. This guy was great! We talked guitars for about 10 minutes as he to was a player and swapped some local band suggestions......in other words, customer service!

There is an important business lesson here that translates to us cleaners. Taking a little extra time with the customer makes a huge difference in the over-all experience and that generates a desire to be a repeat customer.

Be a jerk...even once...and you might lose that customer for life. Even worse, that irked customer might steer others away from your company as well....and the others will continue to spread the word until you have lost a lot of business.

All because one guy couldn't be bothered to take a few minutes and make the effort at customer service.

A little more time to listen your customers and provide them some useful cleaning tips as a gift, always appreciable and shows that how much you are caring for your customers.

Exactly.

My old route driver was back yesterday. I locked myself in my house all day since I was expecting a new guitar body and didn't want to miss it.

I left a huge note on the door saying that I was upstairs waiting for the delivery, so give me a few seconds after hitting the door bell and I will be down.

I sat there from 8 am until 2 pm and then couldn't take it anymore as I had some errands to get done as well.

When I walked out the front door, the package was on the porch. It didn't require a signature this time, but why would you not push the door bell anyway? Especially when there is a huge note asking you to?

I probably wasted half my day for nothing.