Don't you just love it when...

You finish a job and take a check home a check that is more than 2 times the amount that you anticipated. I like it when the customer says. Do you have time to clean my tile and upholstery? Luckily my boy was with me yesterday we knocked that puppy out. I think I strained my elbow

One of the new things that I have adopted is to send an instruction sheet out to the client a few days prior to the scheduled cleaning. In it are the usual preparation stuff about moving furniture and keeping the driveway clear etc., but it also lists all the available services along with a discount since I will be working there anyway.

It has really helped my efficiency in getting set up and so far, it has generated a little extra work without having to hard sell anything.

milspec6 wrote:One of the new things that I have adopted is to send an instruction sheet out to the client a few days prior to the scheduled cleaning.  In it are the usual preparation stuff about moving furniture and keeping the driveway clear etc., but it also lists all the available services along with a discount since I will be working there anyway.

It has really helped my efficiency in getting set up and so far, it has generated a little extra work without having to hard sell anything.

That's great Rob, you must've spent a lot of $$ on stamps :-)

milspec6 wrote:One of the new things that I have adopted is to send an instruction sheet out to the client a few days prior to the scheduled cleaning.  In it are the usual preparation stuff about moving furniture and keeping the driveway clear etc., but it also lists all the available services along with a discount since I will be working there anyway.

It has really helped my efficiency in getting set up and so far, it has generated a little extra work without having to hard sell anything.

That's actually a great idea, thanks Robert!

Emailing it when possible I think would be easier and save a bit of money too.

You guys with your fancy emails...okay, that would probably work better, but I am still caveman at heart and like the personal touch of a stamped letter. If I had your volume Dp1, I would no doubt go broke. 

Very interesting idea. Can you post a sample. Thanks.

ask for email and immediately send it over after scheduling...

ours includes info about pet damage,  filtration lines,  furniture moving,   vacuuming,   hording,   having multiple contractors (driveway blocked,  no interior painting, etc),    info about dry times, red/blue stains,     and more im probably forgetting

when we started doing this life got so much easier,    its funny how a few minutes spent sometimes can make your life so much easier day to day lol


phone calls get shorter too, all their questions are answered in there

if u dont do it im sure you get tired of answering the same questions over and over, thats time spent especially if you have to explain it on the job

I really like the direction that this topic has taken. I'm ashamed to say that I didn't ask her for the business on this particular job.

But emailing a pre cleaning check list is something I have done in the past but never included a list of services. I've always thought about carry a menu of services with me and giving it to the customer to read while I'm cleaning.

Moving this topic to the Marketing & Sales Forum