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evaluation survey postcards
5 posters
:: Forums :: Marketing & Sales
Page 1 of 1
evaluation survey postcards
by Pat Wed Nov 13, 2013 5:21 am
Has/does anyone give out surveys for customers to evaluate the service that you give them?
I think that I am going to try it.
What do you think would be good questions?
Maybe my customers can give me some insight for improvement from their eyes.
I think that I am going to try it.
What do you think would be good questions?
Maybe my customers can give me some insight for improvement from their eyes.
Pat- Member
- Posts : 76
Join date : 2013-09-21
Re: evaluation survey postcards
by Jrod Thu Nov 14, 2013 8:30 am
Pat,
I implemented a similar survey and it was very successful for us.
The questions I asked on the back of a stamped postcard I gave the customers to return to us were:
1) Were you happy with our work?
2) Would you use our service again?
3) Would you refer us?
4) Additional Comments:_________________________________
Juan
I implemented a similar survey and it was very successful for us.
The questions I asked on the back of a stamped postcard I gave the customers to return to us were:
1) Were you happy with our work?
2) Would you use our service again?
3) Would you refer us?
4) Additional Comments:_________________________________
Juan
Jrod- Member
- Posts : 31
Join date : 2013-11-01
Location : Colorado -
Re: evaluation survey postcards
by milspec6 Thu Nov 14, 2013 4:17 pm
Add number 5 as well, "What could we have done better".
I am a firm believer that you learn more from negative feedback than by positive and so I would provide the customer a chance to be more critical and developed in their answers.
I am a firm believer that you learn more from negative feedback than by positive and so I would provide the customer a chance to be more critical and developed in their answers.
milspec6- Moderator
- Posts : 10088
Join date : 2013-09-21
Location : Nebraska -
Re: evaluation survey postcards
by Mo Thu Nov 14, 2013 5:17 pm
List some categories and have them rate you from A to F
Overall level of service received
Attitude
Knowledge
Carpets dried in a timely manner
Overall level of service received
Attitude
Knowledge
Carpets dried in a timely manner
Mo- Administrator
- Posts : 6664
Join date : 2013-09-19
Location : Arizona -
Re: evaluation survey postcards
by carpetdaddy Thu Nov 14, 2013 6:12 pm
I used to have my technicians hand out a survey and self addressed envelope with the invoice. Got a good return, learned some things, and was able to use the comments on my web-site. With the cost of postage now, I just put a "note from the owner" on the bottom of the invoice. It basically says thank you, if you have a problem please call me immediately, If you are happy with our service feel free to let me know but definitely let a friend know.
carpetdaddy- Active Poster
- Posts : 286
Join date : 2013-09-20
Age : 56
Location : Delaware -
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