Lack of respect from client

She's been a customer for a long time, 3 small bedrooms and a hall, 300 sq ft, used to pay my minimum charge of $ 100 for a long time, once every 4 - 6 months cleaning, a few months ago I asked her nicely to hold on the line and she yelled at me, no do not put me on hold ! I was shocked by her response, and no she's not on her period, she's an older lady, so I proceeded to schedule her and she cancelled it at the same day, I politely told her that I'm making an exception for you and I'll cancel it for now but just letting you know that our cancellation policy is 24 hours, she then told me rudely well maybe you should start informing your customers of your policies, I told her that's what I'm doing now.
She called back a few days later and ask to schedule, I kept saying oh sorry we can't do that day, we're booked, oops sorry we'll be gone for a few days starting that day ( the day she asked ) then she told me that she's going to find someone else, I said ok, sorry about that ( I'm actually happy as hell, lol )
She called me last week ( 2 months after we last talked ) and scheduled an appointment ( very nicely this time ) so I scheduled her and went there only to find some spots on her carpets which is unusual, she usually have 1 or 2 spots max, she then admitted that she had another company cleaned the carpets last time and that she's absolutely not happy with them, she then asked what's the difference, is it the cleaning machine ? I told her, 3 things, cleaning machine, cleaning solutions and these hands that are doing the job.
I raised my price to $ 124 and she didn't say a word ( she's usually pretty cheap ).

Some people have to learn the hard way, but I didn't read anything about her apologizing in that post. I would offer her a discount back to the $100 in exchange for a little commercial statement about why your cleanings are different then the "other guys".

Seriously, she learned the truth and it would be beneficial for others to learn from her experience. She also might feel like a special customer for the discount...like how she used to see your relationship.

Nope she didn't apologize and as much as she didn't say anything about the price increase, I can see the pain to pay me $ 24 more ( mind you she's not poor, her home is on the hills in the middle of LA, pretty nice area ), and I'm seriously enjoying her pain of paying me more, bwa..ha..ha..ha...

Some people have to learn the hard way, and it ends up costing them more........I love it.

Get what you pay for, and don't get what you don't pay for. lol

Add this to the BB thread if you can take the abuse.

Good for you DP. I love the fact that we decide who we do business with.

You handled it perfectly. One of my customers couldn't wait for me, called Stanley Scammer. I don't even have to tell you what happened, you already know.