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Steambrite review.

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Steambrite review.

Post by dp1 on Sat Feb 14, 2015 7:46 pm

I'm about ready to pull the plug on the new upholstery tool from steambrite but I started googling and found out that their shipping is very slow, they do mostly drop ship but that's not a valid excuse because I've ordered stuff from Jon don and they had the manufacturer drop shipped and I received it in about a week, I had a feeling that their processing time is very slow, for me a fast shipping is valued much more than measly a few dollars of savings, not to mention that they have a pretty much a no return policy, 25 % restocking fees are freaking ridiculous, Jon don NEVER charged me for restocking if I return some parts that were wrong / doesn't fit.
Did you ever buy from them and how's your experience ?
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Re: Steambrite review.

Post by TimM on Sat Feb 14, 2015 8:19 pm

I tried to buy a blower from them last year when mine died. I called them and they verified they had one in stock, I asked them to physically look and make sure it was the right blower, they assured me it was the right blower for my machine. Well long story short, the day it was being shipped out they called and said it wasnt the one they thought. Everyone I spoke with seemed to not know what they were doing. That was my first and last shopping experience with them.


Last edited by TimM on Sat Feb 14, 2015 8:20 pm; edited 1 time in total
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Re: Steambrite review.

Post by Davey Cracker on Sat Feb 14, 2015 8:19 pm

I've bought from them, and yes it's slow shipping with the drop shipping........but their prices are usually good. If you can find about the same price somewhere else, I'd prob buy elsewhere though.

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Re: Steambrite review.

Post by milspec6 on Sat Feb 14, 2015 10:10 pm

If you haven't purchased from them lately, you will be surprised. Last year, they were terrible, but the last items I ordered included frequent shipping updates and arrived rather quickly.

I think they have cleaned up their act greatly in the last 4-6 months.
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Re: Steambrite review.

Post by Davey Cracker on Sat Feb 14, 2015 10:18 pm

Well that's good to hear.......because their prices are hard to beat, so if that's the case maybe they are the place to order from now!

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Re: Steambrite review.

Post by milspec6 on Sat Feb 14, 2015 11:32 pm

It was for me the last 2 orders anyway....small items, but good experience.
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Re: Steambrite review.

Post by dp1 on Sun Feb 15, 2015 10:57 am

Ok, I'm going to call them tomorrow and talk to someone before I place the order, thanks guys.


Last edited by dp1 on Sun Feb 15, 2015 5:01 pm; edited 1 time in total
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Re: Steambrite review.

Post by Mo on Sun Feb 15, 2015 11:17 am

I places a couple of orders years back DP I remember one being slow but I got it.
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Re: Steambrite review.

Post by TimM on Sun Feb 15, 2015 12:54 pm

good luck
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Re: Steambrite review.

Post by dp1 on Sun Feb 15, 2015 5:02 pm

Thank you Tim, looks like I'm going to need lots of luck, lol.
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Re: Steambrite review.

Post by carpetdaddy on Mon Feb 23, 2015 6:54 am

I used to purchase from them but very rarely anymore for that same reason. I used to deal with Sandy - not sure if she is still there - and she always provided good customer service. The last few time I called and emailed with questions the guy I talked to was a dick.

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Re: Steambrite review.

Post by milspec6 on Mon Feb 23, 2015 11:46 am

@carpetdaddy wrote:I used to purchase from them but very rarely anymore for that same reason. I used to deal with Sandy - not sure if she is still there - and she always provided good customer service. The last few time I called and emailed with questions the guy I talked to was a dick.

That was probably Richard.

(Sorry, couldn't resist that one)
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Re: Steambrite review.

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