scotch guard mistake

The customer said he had this cleaned and scotch guard applied, the evening after the cleaning he said the carpet turned a funny color so wanted to have it re cleaned and fixed.

They just cleaned the traffic area and it went funky after they left, although it didnt seem to brown out but just looks really dirty. He said the carpet was soaked when they were done so I told him its possible the carpet was way too wet for them to apply scotch guard but who knows what the whole process was so we just went ahead and gave it a super clean.



vacuumed



s/o 28oz in 7qt inline sprayer with 16oz peroxide 27% spray then 360 no scrub

I'd hate to blame that on SG. If it was that bad, it looks more like Krud kutter and Purple Power used as a rinse with no dry passes and the trigger valve must be completely stuck on.

That's operator error at its finest.

And then who knows if the hone owners just wasn't embarrassed of how dirty they let their carpet get.

Funny that you posted this as I gave an estimate on one just last week like that.

Customer told me that the room was "professionally" cleaned a week earlier, but they couldn't get rid of the traffic pattern. In the closet, I found the "professional cleaner".....Hoover carpet shampooer, a 1/2 gallon of some carpet extractor they bought at the home improvement store, and spray can of scotch guard.

They didn't like my bid, so I suggested they sue their "professional cleaner" for a new carpet.   

your right Ryan he could have just been embarrassed, who knows... he said it turned a funny color the night after the cleaning and I myself have made the mistake of spraying SG on a carpet that was left way too wet a few years back

Nice job, it really did look like they botched it with a rental. You would hope a pro would not leave it like that. Although yea some do.

I love the fact that I don't use carpet protectors. PIA
1. Extended dry times if water based
2. Nasty chemical smell if oms based
3. Toxic sh*t
4. When it doesn't work customer less likely to call you back
5. Nobody asks for it if you don't offer it.
6. More "green customers"
7. Another greedy corporate scam to make money.

That carpet was never cleaned properly as we all know. The only time I will recommend that someone has a rug sprayed with any kind of protector is if they are dealing with a very valuable wool area rug in a high traffic area ( rich people do stupid things.). And I will not be the one to do it. Charge more for your cleaning and you don't need this toxic crap. I haven't in 20 years. Your choice.

Good points. I do like extra money though. And it works.

" And it works." does it really

what on a paper towel test sheet?

does it work on olefin and polyester

I don't apply on those fibers terry. Kinda doesn't make since being they are water repealants.

ODIN wrote:

does it work on olefin  and polyester

That question was answered by many of us, last time you asked!   

with brand new polyester samples that come with protection from manufacturer it beads up pretty well on denser lower pile carpet

if you trash that piece of carpet it wont bead up anymore

then if you spray protector on it you can get it to bead up and repel still

oily soil and dry soil stick to poly much easier but its non absorbent so liquid repels

protector on those carpets would just be for oily and dry soils so it doesnt bond easily

Well, my opinion on scotchgard is different, it works on some type of fibers, the way I apply them after the cleaning is different though, 3M for example said in the label dilution ratio is 1 to 4, I figure there's already some moistures on the carpets from the cleaning, so I don't dilute them, I apply the concentrated directly with pump up sprayers, dry times are not affected that much and it's properly scotchgarded, I'm not going to judge some of you that don't believe in them, but if you're open to some experiment, try to do it on your own carpets ( since there's a scotchgard police out here, make sure your carpets are not polyester or olefin ok guys ) and see the result on the next cleaning, I tried that and I'm very pleased with the result.

I have poly in my house and its the testing grounds for our protector,   seems to work pretty good actually.     Repels acidic stains better,   oil and grease outside kitchen better  

poly just doesnt absorb liquid like wool does because its plastic,   manufacturers still add protection (while its a liquid)   but still re applying does work.     dry soil and oily soil sticks to poly that doesnt have any kind of coating on it, it bonds really easily to it.

cant say anything about olefin as I havent had a chance to try anything on it

there is tons of non absorbent materials that are coated with protection....    construction equipment(metal),   screens on phones,  tvs,  etc,    fiberglass...  

just because its made of plastic doesnt mean it doesnt need a layer of protection,  so I would have to agree with Dp on this one.

ACpower1 wrote:I have poly in my house and its the testing grounds for our protector,   seems to work pretty good actually.     Repels acidic stains better,   oil and grease outside kitchen better  

poly just doesnt absorb liquid like wool does because its plastic,   manufacturers still add protection (while its a liquid)   but still re applying does work.     dry soil and oily soil sticks to poly that doesnt have any kind of coating on it,   it bonds really easily to it.

cant say anything about olefin as I havent had a chance to try anything on it

there is tons of non absorbent materials that are coated with protection....    construction equipment(metal),   screens on phones,  tvs,  etc,    fiberglass...  

just because its made of plastic doesnt mean it doesnt need a layer of protection,  so I would have to agree with Dp on this one.

And where is that guy Oden now to dispute this!   Not that I really care. LOL

I believe you, and this is good info to hear.....from personal testing.   

Okay, I am not a protector guy, but you guys make good points. I guess I need to re-visit those products and try some testing.

The best way to know is on your own home. You live and experience the product everyday. That's hiw I did and after I saw the results my self I could say I apply it at my hone and tell them my experience.

Oden doesn't agree because he can't close on the sell. Some people can't. Some people can more than others. Also he probably doesn't cause he hates the distributors pressing him to buy.

Ryan S wrote:.........
Oden doesn't agree because he can't close on the sell.

BiNgO!! Common problem, a cleaner that can't sell, or is afraid to sell in a SALES BIZ!   

This biz is all about sales, yourself, your skills, your ability, your knowledge, your equipment, and on and on.......but most rather drive around zipping out, doing 7 jobs a day to make a living, than do two a day and make more money with less effort and expense!   

Well I'm still a hack so..... That whole 2-3 a day ain't working for me yet. Lol

I think for the most part sales is a learned skill, if you're learning you're moving in the right direction............if not, well I guess you're in the wrong biz.   

The art to selling is passion. If you get excited about it, they will as well.

If you don't believe in the product or method, you could never really be any good at selling it...unless you are a sociopath. I could never sell protector very well either, just didn't see the value to it and couldn't fake it, but I will see if that opinion changes after testing it at home.

Rob, if you use a good quality scotchgard and apply it accordingly, I believe you'll change your opinion in the future.
Dave, if 2 jobs a day are all you old farts can handle then ok, lol   just kidding buddy
Ryan, I need your phone # so I can teach you to be a better hack of myself but then again we'll be in big trouble with "the guru"   

Yes, that's the truth, 2-3 a day is4 all I can handle......so I have to make the most of them!