Re: House Call Pro

by dp1 Mon Feb 22, 2016 5:40 pm

This is a question for HCP, I just tried to schedule a customer through HCP app in my Note 3, it kept saying "request incomplete", it never did that through my tablet.

by HouseCallPro Tue Feb 23, 2016 10:54 am

dp1 wrote:I'm still messing around with the program, so far I still like my google calendar to be honest, may be I'm so used to that ? I'm still going to give HCP another week before I make a decision.
I like a few things from HCP, like it keeps customers database separately, and a little easier to input informations, what I don't like so far is the lay out of scheduling, with google calendar you can see a whole week of schedules, with HCP it's a list.
I'm still scheduling in both system, yes a lot of work inputing all of the information but I want to be sure I don't miss any customer, yes I know HCP sync to google calendar but it doesn't always sync right away, it takes hours sometimes to appear in my google calendar, my sync settings is set every 15 minutes.
I also feel that texting the customer through "start job" is very helpful but so far I haven't had any customers commented on that yet.
There is my 2 cents so far :-)

Are you talking about the calendar on your phone or on the web portal? On the portal, you can toggle between 4 different calendar views! (See screenshot below). You can also see more of a week view on the app if you click on the calendar icon at the top right hand corner.
House Call Pro - Page 3 Screen10

I've directed your concern about Google calendar sync to our Customer Success team. Whenever you have any questions, please feel free to email support@tryhousecall.com, where you can reach one our our dedicated Customer Success specialists.

I'm glad to hear that you think the customer notifications are helpful! We hear all the time that pro's customers LOVE them!

by HouseCallPro Tue Feb 23, 2016 10:56 am

dp1 wrote:This is a question for HCP, I just tried to schedule a customer through HCP app in my Note 3, it kept saying "request incomplete", it never did that through my tablet.

We're going to need a little more information to help figure out what's going wrong here. Please email support@tryhouscall.com or send me your phone number and we will have one of our CS team members reach out to you.

by dp1 Tue Feb 23, 2016 7:43 pm

I actually had another issue today through my phone app, it kept telling me "no internet connection" while I had 4G LTE, so I decided to call tech support off of the app itself, I was amazed of how quickly the issue was resolved, they had a glitch that affect some note 3 users or something like that.
I asked about that issue with incomplete request and after sending the tech support screen shot of the error message, it got resolved right away, so I give customer service a perfect 5 stars !

by milspec6 Tue Feb 23, 2016 10:26 pm

5 stars.......awesome.

by HouseCallPro Wed Feb 24, 2016 10:15 am

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